TERMS OF USE & F.A.Q.
Return Policy
All sales are final. Exchanges cannot be made and refunds are not issued .

Purchase for Personal Use Only
You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

Shipping
We do not ship to P.O. Boxes. Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery.

All domestic orders are shipped via the Post Office. Shipping fees are calculated as flat-rate per province and may include additional fees calculated on a per item basis and determined by order weight. Products may include an additional handling charge.

We are not responsible for any lost, stolen, or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped. All domestic shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Copyright & Trademarks
All content on this website including text, logos, images, and webstore content, is property of The Mighty Whale and is protected by South Africa’s copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping on TheMightyWhale.co.za. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

Using this Site
Please use a standards-compliant web browser such as Firefox 2.0 or Safari 2.0 Javascript must be enabled to use this site. By using this website, you agree to the Terms of Use. TMW may change or update these terms so please check this page regularly. TMW does not represent or warrant that the information on its web site is accurate, complete, or current. This includes pricing and availability information. TMW reserves the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Privacy
TheMightyWhale.co.za respects a customer’s account information as private and confidential information and will never share this with any outside affiliation or individuals. Your information is secured and encrypted with the WooCommerce Secure Socket Layer Software.

F.A.Q.
I changed my mind. Can I get a refund or make an exchange for a new size/color?
We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.

Can I track my order?
All customers receive a shipping confirmation e-mail when their order ships, which includes the Post Office tracking number. To track your package, go to the link below, enter your tracking number, and press the “track” button to get shipment details.
http://www.postoffice.co.za/tools/trackandtrace.html

When will I receive my order?
After the payment has been made, please allow 3 business days for order processing and verification, and an additional 7-10 business days for delivery. We do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.

What shipping carrier do you use?
We ship all orders via the Post Office. We do not use any other shipping carrier, unless prior arrangements have been made by the customer.

Can I contact you directly with any questions?
Please email hello@themightywhale.co.za with any questions regarding your order. We will try our best to reply to your question(s) within 24-48 hours.

Do you accept check payments? Can I use PayPal?
We do not accept payments by check, and PayPal is not presently supported in South Africa and on TheMightyWhale.co.za.
We currently accept direct account payments only.

I do not live in the South Africa. Can I place and order?
We are working on expanding and offering our products and services to people residing in other countries. For now, TheMightyWhale.co.za only caters to people within the South African border.s
-A Whale so Mighty